WEBSITE CONDITIONS
When you place an order, please review our policies below:
Payments
We accept Visa, M / C, Discover Card, Check, Money Order, PayPal or Bank Transfer (please contact us for the last 2 options)
Checks or money orders require a 21 day hold period before being shipped.
All charges are in Canadian dollars.
Delivery
Delivery times vary depending on the shipping destination. These are only estimated delivery times.
Shipping to Quebec: 2 to 3 working days.
Outside the Province of Quebec (in Canada): 3 to 7 working days.
Orders in the United States: 6-10 business days. Also depending on customs clearance.
Standard shipping is CAD $ 18.00 for Canada and CAD $ 25.00 for the United States.
Free shipping on orders over CAD $ 150.00. (In Quebec, Canada & USA only)
International shipping rates vary from CAD $ 25.00 to CAD $ 65.00 depending on the shipping service and destination and the size of your package (number of items). All international orders are confirmed by email and processed through PayPal with a shipping quote for the service you prefer.
Once paid, your order will be shipped and you will receive a shipping confirmation and / or a tracking number. It is important to be aware, certain rights may apply for certain international destinations, and it is the customer's responsibility to pay all applicable duties, tariffs and taxes to receive their order once the package has arrived in their country of destination.
Refused items will be subject to the standard return policy, plus a $ 20 administration fee.
All international orders must be sent with tracking, but you may choose to send the UNTRACKED at your own risk.
Please Note: ArunaChy.com is not responsible for orders sent to the wrong address due to incorrect address provided by customers, weather delays, customs delays, or lost or stolen international orders sent without tracking according to customer's request. Please allow time for your order to arrive.
Processing time
All orders are dispatched within 24-48 hours of payment processing. Your credit card debit on your statement will appear as SQUARE ORIGINAL. Certain delays may apply and we will notify you by email or phone of any delays or back orders.
Online order / or consultation
After placing your order online, you will receive a confirmation email regarding your order. If you have not received an email confirmation within 12 hours of placing your order, please check your spam folders or call us to confirm the order details.
Order cancellation / or consultation
If you have placed an order and need to cancel, please email us from the email you placed it with, including full name, first name and last name, within 24 hours following your order. If your cancellation request is received after 24 hours, there is no guarantee that your order can be stopped on time, AND YOUR ORDER MAY ALREADY BE PROCESSED AND SHIPPED. The standard return policy will then apply.
Order delays / or consultation
I placed my order and still haven't received it after the estimated delivery time. What to do?
If after the estimated delivery time and you have not yet received your item, please be patient as this can happen for a variety of reasons: weather conditions from your local delivery service or customs delays. Your order may be pending customs clearance in your destination country. We suggest you give it a little more time, but feel free to give us a call and we can track your order and see what happened and why the delay. Since some issues are beyond our control and more time may be required, we always do our best to get your order to you as soon as possible and will communicate the status of your order to keep you informed.
Lost orders
If you think an order is lost, we'll contact our delivery department to find out what happened. Once we have confirmation that it has been abandoned or lost due to your fault, we will resend your order to you at no additional cost to you.
Warranty and product returns
If you have a product that has a warranty issue, please contact us immediately to have it resolved. All exchanges require the product to be sent to us, along with proof of purchase and a return authorization code.
The following conditions apply to all returns:
To return a product, please contact us to obtain a Return Authorization Code (RAC). This code must be displayed on the outside of the returned package. This will help us clarify the reason and process for your return. Items must reach us within 30 days of issuance of the CAR. After 30 days, a new RAC is required.
If an item is defective within the 30 day warranty period, we will exchange the product for the same item free of charge.
If you want to return an item within the first 30 days and your item is new and returned unopened, we will refund the full amount you paid less a 20% restocking fee and all shipping charges upon return. item shipping. Please Note: We do not refund shipping charges, or refund items after 30 days.
If you have worn or used the item you purchased and are not satisfied, we are happy to exchange it for another product. Item must be returned within 30 days of purchase date. Worn or worn items returned for refund will be applied as a credit towards another item.
All returned items that have been opened should be washed before processing. Items returned unwashed will be refused at sender's expense.
All refunds are sent back to the same original source of payment.
“All clearance items are final sale.”
If you have any questions, please contact us here at the link below:
ArunaChy.com, Magog, Quebec, Canada
The administration of ArunaChy.com by Aruna Chy
Part of the Magickey Network
September 1, 2021
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